[rt-users] Business hour

smail tahir smail.tahir at gmail.com
Wed Nov 19 12:55:09 EST 2014


Hi All,



Could your help me please,


i would like to create a script on resolve, that update custum field called
“ Type-Intevention” with one of 2 value

Value 1 :  “On Site” : when the resolution date time is in Business hour “
Between 09am & 18pm from Monday to Friday

Value 2 : “Hors Site” : when the resolution date time is hors Business Hour
“ between 18pm and 09am,  Sunday & Saturday



BR
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