[rt-users] Tickets Resolved By

Guy Baxter gmbaxter at gmail.com
Thu Oct 2 15:16:31 EDT 2014


Hi,

I'm looking to expand RT to use it for performance tracking - ideally to
see how many tickets have been resolved by my helpdesk team members. I
current use status=resolved and lastupdatedby=teammember to get the data,
but it isntt always accurate.

Is there any way to return the number of tickets resolved by a user within
a time range?

RT 4.2.5 if it helps.

Thanks.
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