[rt-users] Fwd: PriorityAsString : Priority and FinalPriority show "unknown"

[elifree at free.fr]

Thanks Chris for your reply, it works fine now !
Elisabeth 

----- Mail original -----
| De: "Christian Loos" <cloos at netcologne.de>
| À: elifree at free.fr, rt-users at lists.bestpractical.com
| Envoyé: Mercredi 8 Octobre 2014 08:39:02
| Objet: Re: PriorityAsString : Priority and FinalPriority show "unknown"
| 
| Hi Elisabeth,
| 
| if you don't set a InitialPriority on the queue page, the priority of
| a
| new created ticket is 0. As you didn't defined a mapping for 0 in
| PriorityAsString config you get the 'unknown' priority.
| 
| Just add 'Aucun => 0' to your PriorityAsString config and everything
| should be fine.
| 
| Chris