[rt-users] ticket search - owner drop down showing multiple instance of one user and unknown users

Jeff Fioravanti jfioravanti at primax.us
Mon Oct 6 12:14:53 EDT 2014

We are a small company but have noticed over the past couple of days that certain users, within a specific group/queue, are seeing multiple instances of their own name and a number of names that unrecognizable when they select the drop down menu labeled “Owner” while accessing rt. Only 4-5 users have reported this issue, but it is not across the board; thoughts on how to fix? Thanks.


Jeff Fioravanti

Desktop Support Analyst

jfioravanti at primax.us

P 781-756-8247 (direct) | Fax 781-246-5609


 Primax logo autosignature  516 Edgewater Dr., Wakefield, MA 01880 ▪ www.primax.us



Confidentiality Statement

This e-mail and any attachments are for use by the intended recipient only and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient any disclosure, distribution or other use of this content is prohibited. If you received this e-mail in error, please immediately notify the sender and delete



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20141006/af799d16/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 1718 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20141006/af799d16/attachment.gif>

More information about the rt-users mailing list