[rt-users] Problem with HTML tags appearing in correspondence

Kevin Falcone falcone at bestpractical.com
Tue Oct 7 10:37:49 EDT 2014

On Tue, Oct 07, 2014 at 03:49:31PM +0530, Ajay Kumar wrote:
> It removes that HTML tags while sending mails.  Like I send mail via web
> following test
> "You may happy to know that RT is now working.
> Cheers,
> Ajai"
> following will be sent to user
> "You may happy to know that RT is now working.Cheers,Ajai"
> It seems that it is removing html tag for line change etc.

So, it rewraps things?

Without you providing actual emails generated by RT that demonstrate
the problem, I'm not sure how to proceed, since your examples don't
look like html mail failing to send to me.

> Because in the release note  of  4.2.2,it was mentioned that this release fixes
> a bug in 4.2.0 and 4.2.1 where failures of the HTML-to-text conversion would
> silently cause mail to fail to be sent.Therefore I thought it may resolve the
> issue.

Were you seeing mail failing to send or mail wrapped poorly.
Your report is unclear.

Please try again on the current release of RT.

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