[rt-users] Problem with HTML tags appearing in correspondence

[Ajay Kumar]

Hi,
Thanks for response.

On Mon, Oct 6, 2014 at 9:22 PM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Sat, Oct 04, 2014 at 11:26:27AM +0530, Ajay Kumar wrote:
> > rt4.2.1 with db.Then we are observing that  HTML
> > comments/correspondence are not working.
>
> You're going to have to explain what "not working" means.
>

It removes that HTML tags while sending mails.  Like I send mail via web
following test
"You may happy to know that RT is now working.
Cheers,
Ajai"

following will be sent to user
"You may happy to know that RT is now working.Cheers,Ajai"

It seems that it is removing html tag for line change etc.


> Additionally, why are you upgrading to 4.2.2, the current release is
> 4.2.8.
>
>
Because in the release note  of  4.2.2,it was mentioned that this release
fixes a bug in 4.2.0 and 4.2.1 where failures of the HTML-to-text
conversion would silently cause mail to fail to be sent.Therefore I thought
it may resolve the issue.

I am not able to fix this issue. Looking forward for help pls.


-kevin
>
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
>
>
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