[rt-users] Error connect LDAP on Zimbra 7.2

[Kevin Falcone]

On Mon, Oct 06, 2014 at 01:44:07PM -0500, Julio Cesar Arevalo Blanco wrote:
>       Plugin('RT::Authen::ExternalAuth');
>       Set( @Plugins, qw(RT::Authen::ExternalAuth));

This is wrong.  All it does is overwrite the first line with the
second line.  Delete the second line.

>     'attr_match_list'  => [
>                 'Name',
>                 'EmailAddress',
>                 'ExternalContactInfoId',
>                 'RealName',
> #               'Password',
> #    'displayName',
> #    'mail',
>    ],

This is going to cause problems.  What happens when you have two users
named John Doe?  Please review the documentation

https://metacpan.org/pod/RT::Authen::ExternalAuth#attr_match_list

> 
> I authenticate correctly with helpdesk at version3.co mail account via Web 
> interface zimbra. so the password is correct email.

Instead of a wireshark dump, please provide the debug logs from RT.

-kevin
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