[rt-users] newbie queue managemnet question: bulk actions

Kevin Falcone falcone at bestpractical.com
Tue Oct 7 12:25:55 EDT 2014


On Tue, Oct 07, 2014 at 04:20:26PM +0000, Karres, Dean wrote:
> I’m not sure what the best practice is here.  What I want to do is a bulk move
> of all “new” tickets in our general queue who’s subject matches a pattern to
> another queue.  Is that something best handled as a special perl script?

Build a search for Status = 'new' and Subject = 'something' and then
click on the Bulk Update link on the search results page.

There's an option to change queues there.

If you need to do this in an automated fashion, there are other
options.

-kevin
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