[rt-users] newbie queue managemnet question: bulk actions

Karres, Dean karres at illinois.edu
Tue Oct 7 12:34:43 EDT 2014

Doh!  Bad me.  I actually did this search and even clicked the Bulk Update link but didn't realize that the bulk options then appeared below the search results.  I thought the bulk ops were a no-op for me :)

Thanks, this worked like a charm

-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, October 07, 2014 11:26 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] newbie queue managemnet question: bulk actions

On Tue, Oct 07, 2014 at 04:20:26PM +0000, Karres, Dean wrote:
> I’m not sure what the best practice is here.  What I want to do is a 
> bulk move of all “new” tickets in our general queue who’s subject 
> matches a pattern to another queue.  Is that something best handled as a special perl script?

Build a search for Status = 'new' and Subject = 'something' and then click on the Bulk Update link on the search results page.

There's an option to change queues there.

If you need to do this in an automated fashion, there are other options.


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