[rt-users] Send ticket to other queue from the actions menu

Alex Peters alex at peters.net
Thu Oct 9 07:17:09 EDT 2014


Does this code also actually move the ticket into the other queue?

I'm interested in doing something similar: setting up menu items to quickly
set the ticket's Starts date to predefined relative future values.

On 9 October 2014 18:43, Emmanuel Lacour <elacour at easter-eggs.com> wrote:

> On Wed, Oct 08, 2014 at 11:12:15PM +0200, Rinke Colen wrote:
> >    I know how to define actions in RT_SiteConfig.pm like this:
> >
> >      actions => [
> >          '* -> closed' => {
> >              label  => 'Close',
> >              update => 'Respond',
> >          },
> >
> >    But I need something fancier now. I want to send my ticket to another
> >    queue from the Actions menu. I want this action to be available only
> from
> >    some statuses in the lifecycle. How can I do this? (I have already
> >    configured a mapping under __maps__.)
> >    Rinke
>
>
> You have to use a callback (a file named
> local/html/Callbacks/YourOrg/Elements/Tabs/Privileged). Then inside you
> have to write your logic to finally add the action to the menu, example:
>
> <%init>
> my $request_path = $HTML::Mason::Commands::r->path_info;
>
>
> # Only on ticket pages
> if ( $request_path =~ qr{^/Ticket/.*\.html} && $m->request_args->{'id'}
> &&  $m->request_args->{'id'} =~ /^\d+$/ ) {
>
>     my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
>     $Ticket->Load( $m->request_args->{'id'} );
>
>     # Only if status is FIXME
>     if ( $Ticket->Status eq 'FIXME' ) {
>         my $tabs = PageMenu;
>         my $actions = $tabs->child( 'actions' );
>
>         my $Queue = RT::Queue->new( $session{'CurrentUser'} );
>         $Queue->Load('YourTargetQueue');
>
>         # Add our custom action here
>         $actions->child(
>                     'sendtoqueueX' => title => loc('Send to queue X'),
> path =>
>
> '/Ticket/Display.html?id='.$Ticket->Id.'&Queue='.$Queue->id
>                      );
>     }
> }
> </%init>
>
> @BPS: would be nice to be able to specify an "url" in Lifecycle actions
> with basic replacements (__id__, ...)
>
>
> --
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