[rt-users] Date formatting

Rinke Colen rcolen at experty.com
Thu Oct 9 08:03:59 EDT 2014

Thanks. I'm afraid I still don't understand what to do however. I looked at
the links but the two threads don't really apply to my situation and the
RT::Date documentation is too general for me to be able to translate it
into a solution, with my limited knowledge of Perl. It clearly has
something to do with "Output formatters" but I don't understand how to use

If it's not too much to ask, then what would really help me is to see some
code that could replace {$Ticket->Created} to yield the output I need.


On Wed, Oct 8, 2014 at 10:53 PM, Joop <jvdwege at xs4all.nl> wrote:

> On 8-10-2014 17:55, Rinke Colen wrote:
> > I want to mention the ticket creation date in an auto reply. I use the
> > following code snippet in my email template: {$Ticket->Created}. This
> > produces the string "2014-10-08 15:31:24" (UTC) but I want to show
> > "October 8, 2014 at 5:31 PM" (CET) is one place and "8 oktober 2014 om
> > 17:31" in another place. (The word "oktober" in the second string is
> > Dutch.) How can I format the timestamps?
> >
> Have look at the following 3 links:
> http://bestpractical.com/docs/rt/4.2/RT/Date.html
> http://www.gossamer-threads.com/lists/rt/users/52528
> http://www.gossamer-threads.com/lists/rt/users/15445
> > On a procedural note: I'm not sure if this question conforms to
> > requirements of this mailing list. I have searched the history of this
> > list since I joined for an answer, but don't know where to find the rest
> > of the history. Also I know very little about Perl. I'm slightly worried
> > that my question is too "dumb". But I have many more of these newbie
> > questions. Can I just ask them here? (I.e. if I don't find the answer in
> > the mailing list history, the documentation on bestpractical.com
> > <http://bestpractical.com> or on the the wiki.)
> >
> I'll help any Dutchmen anytime :-)
> Regards,
> Joop
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