[rt-users] Date formatting

Rinke Colen rcolen at experty.com
Wed Oct 15 04:21:47 EDT 2014


Does anyone know how to format the date/time that {$Ticket->Created}
returns in my email template? I want it to read "Wednesday October 8, 2014
at 5:31 PM (CET)" or "Woensdag 8 oktober 2014 om 17:31 (CET)". (Second
version is Dutch.)

Rinke Colen
CTO
LinkedIn <http://www.linkedin.com/in/rinkecolen> | email
<rcolen at experty.com>

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On Thu, Oct 9, 2014 at 2:03 PM, Rinke Colen <rcolen at experty.com> wrote:

> Thanks. I'm afraid I still don't understand what to do however. I looked
> at the links but the two threads don't really apply to my situation and the
> RT::Date documentation is too general for me to be able to translate it
> into a solution, with my limited knowledge of Perl. It clearly has
> something to do with "Output formatters" but I don't understand how to use
> them.
>
> If it's not too much to ask, then what would really help me is to see some
> code that could replace {$Ticket->Created} to yield the output I need.
>
> Rinke
>
>
> On Wed, Oct 8, 2014 at 10:53 PM, Joop <jvdwege at xs4all.nl> wrote:
>
>> On 8-10-2014 17:55, Rinke Colen wrote:
>> > I want to mention the ticket creation date in an auto reply. I use the
>> > following code snippet in my email template: {$Ticket->Created}. This
>> > produces the string "2014-10-08 15:31:24" (UTC) but I want to show
>> > "October 8, 2014 at 5:31 PM" (CET) is one place and "8 oktober 2014 om
>> > 17:31" in another place. (The word "oktober" in the second string is
>> > Dutch.) How can I format the timestamps?
>> >
>> Have look at the following 3 links:
>> http://bestpractical.com/docs/rt/4.2/RT/Date.html
>> http://www.gossamer-threads.com/lists/rt/users/52528
>> http://www.gossamer-threads.com/lists/rt/users/15445
>>
>> > On a procedural note: I'm not sure if this question conforms to
>> > requirements of this mailing list. I have searched the history of this
>> > list since I joined for an answer, but don't know where to find the rest
>> > of the history. Also I know very little about Perl. I'm slightly worried
>> > that my question is too "dumb". But I have many more of these newbie
>> > questions. Can I just ask them here? (I.e. if I don't find the answer in
>> > the mailing list history, the documentation on bestpractical.com
>> > <http://bestpractical.com> or on the the wiki.)
>> >
>> I'll help any Dutchmen anytime :-)
>>
>> Regards,
>>
>> Joop
>
>
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