[rt-users] Handful of users showing up in owner dropdown but have no access

[Kevin Falcone]

On Fri, Oct 10, 2014 at 01:47:59PM -0400, Mike Johnson wrote:
> I look at the list of owners for a queue, and there are 5 users that show up in
> that list(that shouldn't be there), but when I go to their account, they aren't
> part of any groups, and they don't have any rights assigned to them
> specifically that I can see(at the user level, or at any queue level).

Generally this means some queue granted OwnTicket to Unprivileged,
check all your queues, even your disabled ones.  Alternately, select *
from ACL where RightName = 'OwnTicket' and work the other way.

RT 4.2 explicitly excludes Unprivileged users from the OwnTicket
dropdown because of this someone common mistake.

-kevin
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