[rt-users] Auto Resolve Aged Tickets - Custom Email Template

Kevin Falcone falcone at bestpractical.com
Tue Oct 14 12:57:11 EDT 2014


On Fri, Oct 10, 2014 at 08:39:18AM -0700, wrender wrote:
> Does anyone know how to auto resolve tickets after so many days, and email
> out a custom template?

https://bestpractical.com/docs/rt/latest/automating_rt.html#Auto-resolve-Aged-Tickets

And the reminders doc has examples of sending email

https://bestpractical.com/docs/rt/latest/reminders.html

Or you could just email on resolve.

-kevin
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