[rt-users] Auto Resolve Aged Tickets - Custom Email Template

[wrender]

Thanks, but I don't think this is what we are looking for. Here is what we
are looking for:

-  If we manually resolve a ticket, this should send out one email template
-  If there is an aged ticket, we want it to auto resolve, and then send out
a different custom template (I can get the tickets to auto resolve no
problem with rt-crontool, but I can't find out how to make it send a custom
email template when it auto resolves).

I tried to purchase the book, but I can't buy it from Barns and Noble being
from Canada.  





--
View this message in context: http://requesttracker.8502.n7.nabble.com/Auto-Resolve-Aged-Tickets-Custom-Email-Template-tp58601p58885.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.