Change AutoResponse Global Template based on time of the day

rjandric rjandric at
Wed Oct 15 00:02:04 EDT 2014

I have to modify the global template in RT so the AutoResponse via email is
different during office hours and after hours. For Example at 9AM it should
say Thank you for contacting Help-desk etc. , and at 5PM will say that the
office is currently closed, all tickets will be looked at tomorrow morning.
Now, I have achieve this modifying directly using simple MySQL statement in
bash script to insert my text in the rtdb.Templates table Contents field and
injecting the text form the text files. Although it works with Cron jobs
running at 9AM and 5PM, I was wondering if there is a way to do it via API,
since it is more elegant and overall better solution.

View this message in context:
Sent from the Request Tracker - User mailing list archive at

More information about the rt-users mailing list