[rt-users] Change AutoResponse Global Template based on time of the day

Emmanuel Lacour elacour at easter-eggs.com
Wed Oct 15 04:14:13 EDT 2014

I think (never tried) that it could be possible to write a custom scrip
action that select the template based on a time condition.

This way you have just to use this action where needed and create the
pre-defined templates without changing them dynamically.

You can also write perl conditions in your template, using {}. Thought
too much perl in templates make them often difficult to read/modify.

If you prefer to stay with a cron job you would better write it using
perl and use the RT API to change the template. Writing directly to the
RT DB is always a bad idea imho.

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