[rt-users] Send email reminder fails with undefined value

[fleon]

I found the thread on the list
http://requesttracker.8502.n7.nabble.com/Suppressing-RT-System-itself-entries-in-Ticket-History-td52865.html
that explains that a method to suppress these kind of elements in the ticket
history is to code a callback where you can skip some transactions.

What would be the name of the transaction i need to skip? I only want to
suppress outgoing emails done by the root user itself (i have another super
user - myself, and i don't want to skip from that)



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