[rt-users] Send email reminder fails with undefined value

[Emmanuel Lacour]

Le 15/10/2014 14:20, fleon a écrit :
> I found the thread on the list
> http://requesttracker.8502.n7.nabble.com/Suppressing-RT-System-itself-entries-in-Ticket-History-td52865.html
> that explains that a method to suppress these kind of elements in the ticket
> history is to code a callback where you can skip some transactions.
> 
> What would be the name of the transaction i need to skip? I only want to
> suppress outgoing emails done by the root user itself (i have another super
> user - myself, and i don't want to skip from that)
> 
> 

here is a part of what I use here. I Hide most day to day useless
transaction in ticket display page, thought I allow to see all when
clicking on History link. You should find what you wan't in this sample
code :)

local/html/Callbacks/YourOrg/Elements/ShowHistory/SkipTransaction:


<%init>
# Hide systems transaction (except comments/corresponds) in history by
default
$$skip = 1 if ( ( $r->uri && $r->uri !~ /History.html/ )
    && ( ( $Transaction->Type && $Transaction->Type =~
m/^(EmailRecord|CommentEmailRecord|CustomField)$/ )
    || ( $Transaction->Field && $Transaction->Field =~
m/^(Owner|Status|Queue|EeCustomer)$/ )
    ) );
</%init>
<%args>
$Transaction => undef
$skip => undef
</%args>




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