[rt-users] Send email reminder fails with undefined value

[fleon]

I am having issues making your example work.
I created
/opt/rt4/local/html/MyCallbacks//Elements/ShowHistory/SkipTransaction and it
contains the following:



I restarted the webserver ,assigned permissions to the web user and deleted
the mason cache. I don't see any changes on either screen, my guess is that
the new code isn't even launching
How RT knows that it will look for the SkipTransaction file if i created a
new dir "MyCallbacks"

I would prefer RT::Action::Notify to not mess with the ticket altogether. 
How is people doing if using cron?


Emmanuel Lacour wrote
> local/html/Callbacks/YourOrg/Elements/ShowHistory/SkipTransaction:
> 
> <%init>
> # Hide systems transaction (except comments/corresponds) in history by
> default
> $$skip = 1 if ( ( $r->uri && $r->uri !~ /History.html/ )
>     && ( ( $Transaction->Type && $Transaction->Type =~
> m/^(EmailRecord|CommentEmailRecord|CustomField)$/ )
>     || ( $Transaction->Field && $Transaction->Field =~
> m/^(Owner|Status|Queue|EeCustomer)$/ )
>     ) );
> </%init>
> <%args>
> $Transaction => undef
> $skip => undef
> </%args>





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