[rt-users] Requester's manager into custom field

Guy Baxter gmbaxter at gmail.com
Thu Oct 16 12:01:23 EDT 2014


Hi,

I've been asked to produce RT reports/Dashboards/ticket digests for
department heads. I think the easiest way for this is to set the AdminCC
for a ticket to the requester's manager. We have managers defined in AD so
this should be achievable via a scrip?

How would I progress this forward?

Thanks.
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