[rt-users] rt-users] Continued Migrations Questions -

[Chris Herrmann]

Hi Matt,

Yes you can do this on a per queue basis. My term for this is "per queue
branding" - I'm not sure if there's an official term for it. A disclaimer -
there are probably better / more efficient ways of doing this; I'm not an
expert but this is how we have it working.

So in a nutshell...

- Make sure the MTA will deliver messages for the desired addresses (e.g.
mynewqueue at mynewdomain.com --> mynewqueue ). In our case we have a forward
facing MTA, so it goes:

          mynewqueue at mynewdomain.com --> mynewqueuealias at myrthost -->
rt-mailgate

- Create your queue, put in the email addresses as you normally would for
your standard RT queue
- then create queue specific templates to override the system wide ones.
For example:

Template Name: Autoreply
Template Content:
Sender: mynewqueue at mynewdomain.com
Reply-To: mynewqueue at mynewdomain.com
From: My New Queue <mynewqueue at mynewdomain.com>
Subject: My New Queue Support Case: {$Ticket->Subject}
RT-Attach-Message: yes

{$Transaction->Content()}

This means that the queue will send out replies with these values, instead
of the system wide defaults (which would normally pick up your queue
address for correspondence). You need the queue address so that things
actually work - for example so that mailgate can drop the tickets in the
queue.

Hopefully that makes sense and I haven't made too many egregious errors...

Cheers,

Chris
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