[rt-users] e-mail encoding problem with the Autoreply template

[Alex Vandiver]

On 10/31/2014 02:05 PM, Nikola Hordez wrote:
> Hi,
> 
> I have a problem with the encoding on Request Tracker 4.0.19 on Ubuntu
> 14.04.
> I recently migrated from mysql to postgreSQL with the RTmysqltoPg script.

I suspect that may be the cause of your problem.

Regardless, check the version of DBD::Pg installed.  If you have 3.3.0
or higher installed, you need to run RT 4.0.22.  Versions of RT prior to
4.0.22 could cause encoding problems.
 - Alex