[rt-users] User Question for RT4/RSS

[Kevin Falcone]

On Mon, Sep 01, 2014 at 04:16:37AM -0500, Collin Wynne wrote:
> What did was install feeddemon the other day and put in RSS feed URLs from RT
> for Me, and each other guy and RSS for the full queue. Set up all kinds of
> feeds. Here is what I was hoping it would do: browse the Queue list and and
> mark a ticket as RESOLVED and then it disappear from that Queue (The queue was
> for Open/New Tickets) or assigning the ticket and it moving into the other RSS.
> Currently if I check a queue and it downloads all in that queue, then when I
> change the queue something is in the rss does nto adapt. it leaves the entry
> there and I have to Manually delete.

The RSS feed is generated as a result of your search (you don't say
what your search is) and should be refreshed when your reader reloads
it.  So, sounds like either a bug in your RSS reader or your searches.

-kevin
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