[rt-users] User Question for RT4/RSS

[Collin Wynne]

I am a regular user of RT@ my job and I am interested in using it through
the RSS feed. I like RT and am just looking for a way to increase my
ability to mange my queue which is used by three people ( I manage it).
They look for new tickets and execute them, then resolve. I assign the
ticket and look for old tickets and unresolved tickets etc...

What did was install feeddemon the other day and put in RSS feed URLs from
RT for Me, and each other guy and RSS for the full queue. Set up all kinds
of feeds. Here is what I was hoping it would do: browse the Queue list and
and mark a ticket as RESOLVED and then it disappear from that Queue (The
queue was for Open/New Tickets) or assigning the ticket and it moving into
the other RSS. Currently if I check a queue and it downloads all in that
queue, then when I change the queue something is in the rss does nto adapt.
it leaves the entry there and I have to Manually delete.

Do you get my question? Is there an App which can read RT? I put RSS URLS
in Firefox and it kinda works like I said.. It always refreshes when you
check it.


Cheers,

J. Collin Wynne
Lafayette, Louisiana
*james at wynne.org* <james at wynne.org>
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