[rt-users] Cannot creat articles with content

[ktm at rice.edu]

On Wed, Sep 03, 2014 at 04:13:22PM -0500, Donald Harper wrote:
> Hello, folks.
> 
> I am running RT 4.2.6 under FreeBSD 10.0-RELEASE, with perl5 5.16.3_11 
> and apache22 2.2.27_6 and I am trying to create articles either from a 
> ticket (Display ticket -> Actions -> Extract Article) or directly with a 
> new article (Articles -> Create), and I am not having much luck.
> 
> I have read 
> http://www.bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html 
> but did not find anything to help me.
> 
> When I try to extract an article from a ticket, and select the Class and 
> the topic, the page called 'Extract article from ticket ## into class 
> foo', the drop down boxes on each field only has one value of '-'.  When 
> I click on 'Create', it will create an article without any content, but 
> the rest of the fields (Basics, Links, Topics) will have values.
> 
> When I create a new article from scratch via Articles -> Create -> Chose 
> Topic, the form which comes up  
> (https://example.com/rt/Articles/Article/Edit.html?Class=1) has editable 
> fields under Basics, Links, and Topics, but *not* Content.
> 
> I have debugging enabled, and I see no errors in the log during this 
> process.
> 
> Any pointers on where to look?  I have no extensions dealing with 
> articles installed.
> 
> Thanks!
> 
> Don
> 
Hi Don,

I have seen that happen when the user does not have the appropriate rights
to the custom field that is to hold the article content. Check those ACLs
in the RTFM configuration area.

Regards,
Ken