[rt-users] Problem to integrate exim4 with request tracker 4.0
Theodotos Andreou
theo at ubuntucy.org
Sun Sep 14 07:41:28 EDT 2014
I did not mean to offend anyone. I just choose not to use skype. And
since we have the mailing, list I don't see why this discussion cannot
happen on the mailing list. Or on RT's IRC channel.
Anyway I figured it out eventually (with some help from the exim IRC
channel):
You need to revert the configuration back to split.
Then you need to create these two files:
root at rt:~# cat /etc/exim4/conf.d/router/rt_router
rt_router:
driver = accept
local_part_prefix = rt-
local_part_suffix_optional
local_part_suffix = -comment
transport = rt_transport
root at rt:~# cat /etc/exim4/conf.d/transport/rt_transport
RT_USER=www-data
RT_URL=https://rt.example.com
rt_transport:
driver = pipe
user = RT_USER
command = rt-mailgate \
--action '${if def:local_part_suffix {comment}{correspond}}' \
--queue "$local_part" \
--url RT_URL --no-verify-ssl
and then restart exim.
Thanks guys.
On 14/09/2014 01:23 μμ, Odhiambo Washington wrote:
> It's okay if you do not need my help because of paranoia. I am on
> Windows PC at the moment and I am not installing anything else.
> I said use either 'pipind' or 'odhiambo at outlook.com
> <mailto:odhiambo at outlook.com>' as my Skype names.
>
> Maybe someone on the forum/list will take this up and help you.
>
> On 14 September 2014 13:14, Theodotos Andreou <theo at ubuntucy.org
> <mailto:theo at ubuntucy.org>> wrote:
>
> I'm too paranoid for Skype. I have no idea what is pipind :)
>
> How about Tox (my
> id:AF41728851B8C1CEFE85956D594991F752950BBE9D0F744ED03994534F7274283B3C52174898)
> or plain old IRC?
>
>
>
>
> On 14/09/2014 12:54 μμ, Odhiambo Washington wrote:
>> Can we take this offlist, please? I can help you set it up from
>> there.
>>
>> First I don't understand why your file is named .tmp. In a
>> monolithic config, you should be getting something like 'error in
>> line XXX of exim4.config....
>>
>> I am on skype as odhiambo at outlook.com
>> <mailto:odhiambo at outlook.com> or pipind. Please catch me on that
>> if possible, else let's move into private e-mail I help you
>> troubleshoot.
>>
>>
>>
>>
>>
>> On 14 September 2014 12:36, Theodotos Andreou <theo at ubuntucy.org
>> <mailto:theo at ubuntucy.org>> wrote:
>>
>> OK I used dpkg-reconfigure to switch to a monolithic format.
>> Now I get:
>>
>> # dpkg-reconfigure exim4-config
>> * Stopping MTA for restart
>> ...done.
>> * Restarting MTA
>> ...done.
>> ALERT: exim paniclog /var/log/exim4/paniclog has non-zero size, mail system possibly broken
>>
>> The panilog says:
>>
>> # cat /var/log/exim4/paniclog
>> 2014-09-13 08:20:06 Exim configuration error in line 218 of /var/lib/exim4/config.autogenerated.tmp:
>> main option "rt_transport" unknown
>> 2014-09-14 04:00:43 Exim configuration error in line 218 of /var/lib/exim4/config.autogenerated.tmp:
>> main option "rt_transport" unknown
>> 2014-09-14 10:06:32 Exim configuration error in line 218 of /var/lib/exim4/config.autogenerated.tmp:
>> main option "rt_transport" unknown
>>
>> What now?
>>
>>
>> On 14/09/2014 12:14 μμ, Odhiambo Washington wrote:
>>> You probably need to run some command to regenerate your
>>> configs for Exim4 so that the transport can be detected. I
>>> only know how to use the monolithic Exim4 configuration, not
>>> the split config. Maybe:
>>>
>>> sudo dpkg-reconfigure exim4-config
>>>
>>>
>>>
>>>
>>>
>>> On 14 September 2014 11:49, Theodotos Andreou
>>> <theo at ubuntucy.org <mailto:theo at ubuntucy.org>> wrote:
>>>
>>> Hi all,
>>>
>>> I am trying to setup an RT 4.0 system with exim4. I want
>>> it to be queue agnostic, so the manual advised to use
>>> this setup:
>>>
>>> # cat /etc/exim4/conf.d/main/90_exim4-config_requesttracker
>>> RT_USER=www-data
>>> RT_URL=https://logs.markouassociates.com
>>>
>>> rt_transport:
>>> driver = pipe
>>> user = RT_USER
>>> command = rt-mailgate \
>>> --action '${if def:local_part_suffix
>>> {comment}{correspond}}' \
>>> --queue "$local_part" \
>>> --url RT_URL --no-verify-ssl
>>>
>>> rt_router:
>>> driver = accept
>>> local_part_prefix = rt-
>>> administration
>>> local_part_suffix_optional
>>> local_part_suffix = -comment
>>> transport = rt_transport
>>>
>>> But when I try to restart exim4 this is what I get:
>>>
>>> # service exim4 restart
>>> * Stopping MTA for restart
>>> 2014-09-14 10:06:32 Exim configuration error in line 218
>>> of /var/lib/exim4/config.autogenerated.tmp:
>>> main option "rt_transport" unknown
>>> Invalid new configfile
>>> /var/lib/exim4/config.autogenerated.tmp, not installing
>>> /var/lib/exim4/config.autogenerated.tmp to
>>> /var/lib/exim4/config.autogenerated
>>>
>>> I know I must be doing something fundamentally wrong
>>> here but as an exim noob, I can't figure it out.
>>>
>>> I am using RT 4.0.19 and exim4 4.82 both installed from
>>> the stock Ubuntu 14.04 (64 bit) packages.
>>>
>>> Any ideas?
>>>
>>>
>>> --
>>> RT Training - Boston, September 9-10
>>> http://bestpractical.com/training
>>>
>>>
>>>
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> "I can't hear you -- I'm using the scrambler."
>>
>>
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> "I can't hear you -- I'm using the scrambler."
>
>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> "I can't hear you -- I'm using the scrambler."
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