[rt-users] Problem to integrate exim4 with request tracker 4.0
Theodotos Andreou
theo at ubuntucy.org
Sun Sep 14 08:15:56 EDT 2014
Another think to have in mind. The Reply and Comment email addresses
must have the following format in order to work:
rt-<queue>@rt.example.com
rt-<queue>-comments at rt.example.com
On 14/09/2014 02:41 μμ, Theodotos Andreou wrote:
> I did not mean to offend anyone. I just choose not to use skype. And
> since we have the mailing, list I don't see why this discussion cannot
> happen on the mailing list. Or on RT's IRC channel.
>
> Anyway I figured it out eventually (with some help from the exim IRC
> channel):
>
> You need to revert the configuration back to split.
>
> Then you need to create these two files:
> root at rt:~# cat /etc/exim4/conf.d/router/rt_router
> rt_router:
> driver = accept
> local_part_prefix = rt-
> local_part_suffix_optional
> local_part_suffix = -comment
> transport = rt_transport
>
> root at rt:~# cat /etc/exim4/conf.d/transport/rt_transport
> RT_USER=www-data
> RT_URL=https://rt.example.com
>
> rt_transport:
> driver = pipe
> user = RT_USER
> command = rt-mailgate \
> --action '${if def:local_part_suffix {comment}{correspond}}' \
> --queue "$local_part" \
> --url RT_URL --no-verify-ssl
> and then restart exim.
>
> Thanks guys.
>
> On 14/09/2014 01:23 μμ, Odhiambo Washington wrote:
>> It's okay if you do not need my help because of paranoia. I am on
>> Windows PC at the moment and I am not installing anything else.
>> I said use either 'pipind' or 'odhiambo at outlook.com
>> <mailto:odhiambo at outlook.com>' as my Skype names.
>>
>> Maybe someone on the forum/list will take this up and help you.
>>
>> On 14 September 2014 13:14, Theodotos Andreou <theo at ubuntucy.org
>> <mailto:theo at ubuntucy.org>> wrote:
>>
>> I'm too paranoid for Skype. I have no idea what is pipind :)
>>
>> How about Tox (my
>> id:AF41728851B8C1CEFE85956D594991F752950BBE9D0F744ED03994534F7274283B3C52174898)
>> or plain old IRC?
>>
>>
>>
>>
>> On 14/09/2014 12:54 μμ, Odhiambo Washington wrote:
>>> Can we take this offlist, please? I can help you set it up from
>>> there.
>>>
>>> First I don't understand why your file is named .tmp. In a
>>> monolithic config, you should be getting something like 'error
>>> in line XXX of exim4.config....
>>>
>>> I am on skype as odhiambo at outlook.com
>>> <mailto:odhiambo at outlook.com> or pipind. Please catch me on that
>>> if possible, else let's move into private e-mail I help you
>>> troubleshoot.
>>>
>>>
>>>
>>>
>>>
>>> On 14 September 2014 12:36, Theodotos Andreou <theo at ubuntucy.org
>>> <mailto:theo at ubuntucy.org>> wrote:
>>>
>>> OK I used dpkg-reconfigure to switch to a monolithic format.
>>> Now I get:
>>>
>>> # dpkg-reconfigure exim4-config
>>> * Stopping MTA for restart
>>> ...done.
>>> * Restarting MTA
>>> ...done.
>>> ALERT: exim paniclog /var/log/exim4/paniclog has non-zero size, mail system possibly broken
>>>
>>> The panilog says:
>>>
>>> # cat /var/log/exim4/paniclog
>>> 2014-09-13 08:20:06 Exim configuration error in line 218 of /var/lib/exim4/config.autogenerated.tmp:
>>> main option "rt_transport" unknown
>>> 2014-09-14 04:00:43 Exim configuration error in line 218 of /var/lib/exim4/config.autogenerated.tmp:
>>> main option "rt_transport" unknown
>>> 2014-09-14 10:06:32 Exim configuration error in line 218 of /var/lib/exim4/config.autogenerated.tmp:
>>> main option "rt_transport" unknown
>>>
>>> What now?
>>>
>>>
>>> On 14/09/2014 12:14 μμ, Odhiambo Washington wrote:
>>>> You probably need to run some command to regenerate your
>>>> configs for Exim4 so that the transport can be detected. I
>>>> only know how to use the monolithic Exim4 configuration,
>>>> not the split config. Maybe:
>>>>
>>>> sudo dpkg-reconfigure exim4-config
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On 14 September 2014 11:49, Theodotos Andreou
>>>> <theo at ubuntucy.org <mailto:theo at ubuntucy.org>> wrote:
>>>>
>>>> Hi all,
>>>>
>>>> I am trying to setup an RT 4.0 system with exim4. I
>>>> want it to be queue agnostic, so the manual advised to
>>>> use this setup:
>>>>
>>>> # cat /etc/exim4/conf.d/main/90_exim4-config_requesttracker
>>>> RT_USER=www-data
>>>> RT_URL=https://logs.markouassociates.com
>>>>
>>>> rt_transport:
>>>> driver = pipe
>>>> user = RT_USER
>>>> command = rt-mailgate \
>>>> --action '${if def:local_part_suffix
>>>> {comment}{correspond}}' \
>>>> --queue "$local_part" \
>>>> --url RT_URL --no-verify-ssl
>>>>
>>>> rt_router:
>>>> driver = accept
>>>> local_part_prefix = rt-
>>>> administration
>>>> local_part_suffix_optional
>>>> local_part_suffix = -comment
>>>> transport = rt_transport
>>>>
>>>> But when I try to restart exim4 this is what I get:
>>>>
>>>> # service exim4 restart
>>>> * Stopping MTA for restart
>>>> 2014-09-14 10:06:32 Exim configuration error in line
>>>> 218 of /var/lib/exim4/config.autogenerated.tmp:
>>>> main option "rt_transport" unknown
>>>> Invalid new configfile
>>>> /var/lib/exim4/config.autogenerated.tmp, not installing
>>>> /var/lib/exim4/config.autogenerated.tmp to
>>>> /var/lib/exim4/config.autogenerated
>>>>
>>>> I know I must be doing something fundamentally wrong
>>>> here but as an exim noob, I can't figure it out.
>>>>
>>>> I am using RT 4.0.19 and exim4 4.82 both installed from
>>>> the stock Ubuntu 14.04 (64 bit) packages.
>>>>
>>>> Any ideas?
>>>>
>>>>
>>>> --
>>>> RT Training - Boston, September 9-10
>>>> http://bestpractical.com/training
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Best regards,
>>>> Odhiambo WASHINGTON,
>>>> Nairobi,KE
>>>> +254733744121/+254722743223
>>>> "I can't hear you -- I'm using the scrambler."
>>>
>>>
>>>
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> "I can't hear you -- I'm using the scrambler."
>>
>>
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> "I can't hear you -- I'm using the scrambler."
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140914/94626446/attachment.htm>
More information about the rt-users
mailing list