[rt-users] User must be able to see tickets of some others

[Alex Peters]

A scrip would only assist you in selecting whether or not to send an email.
 Ticket visibility itself is a rights issue.

Since this customer should not see all tickets in the queue, how do you
identify whether or not a ticket should be visible to this customer?

On 15 September 2014 18:44, Adrien TACQUARD <ATacquard at yellownetwork.fr>
wrote:

>  Hi everyone,
>
>
>
> We have a customer who owns multiples companies. We want him to be able to
> see their tickets in a specific queue (technical support) ; without being
> CC on every ticket (he doesn’t want to receive mails, just be able to see
> tickets). We don’t want to create another queue just for this customer.
>
>
>
> I thought of a scrip with condition “requestor is member of this group”
> but I don’t know which right should I grant.
>
>
>
> Yellow Adrien
>
>
>
> [image: Description : cid:image001.jpg at 01CD195D.F974B280]
> *www.yellownetwork.fr* <http://www.yellownetwork.fr/>
>
>
>
> *Adrien  Tacquard*
>
> *aTacquard at yellownetwork.fr <aTacquard at yellownetwork.fr>*
>
> 66 rue du Maréchal Ney - 85000 La Roche sur Yon
> Tél. 02 51 44 81 51
> Mobile 06 47 33 73 84
>
>
>
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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