[rt-users] Suddenly format of forwarded mails from RT is changing

[Kevin Falcone]

On Thu, Sep 11, 2014 at 10:05:45AM +0530, Ajay Kumar wrote:
> We have not done any change as per my team.
> 
>  
> Is it bug? While responding ,it removes the html tags. Will upgrading to rt
> 4.2.6 resolve the problem.

If it's suddenly removing html tags and wasn't before, that sounds
like a change was made.  Did you switch from an HTML template to a
plain text template?  Are there errors in your logs when these emails
are sent?

-kevin
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