[rt-users] Rich editor not present after upgrade from 4.2.0 - 4.2.7

[Kevin Falcone]

On Mon, Sep 15, 2014 at 11:30:12PM +0200, Danny Krøger wrote:
> Today I upgraded our RT installation from 4.2.0 to 4.2.7. Most things are
> working as expected, however for some reason the rich text editor is not
> available anymore.
> New tickets and reply's default to text only.

Please be more specific about the failure mode.
Do you see a grey box and can't type or do you get a normal box.
What browsers?

> - Cleared the Mason cache and restarted Apache (I assume this is also done as
> part of the upgrade, so was more of a try something attempt).

This is generally the common failure mode.
If you've eliminated RT and browser cache, go looking for local
modifications and plugins that you've made or installed.

-kevin
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