[rt-users] Rich editor not present after upgrade from 4.2.0 - 4.2.7

[Danny Krøger]

Hi Kevin.

Thanks for the suggestions and for pointing me in the right direction.

I did some further investigation and traced it down to an old customization
I had done to var/local/html/Elements/MessageBox. After deleting the file
the rich text editor is back again.

Best regards,

Danny Jonstrup Krøger

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On Tue, Sep 16, 2014 at 4:22 PM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Mon, Sep 15, 2014 at 11:30:12PM +0200, Danny Krøger wrote:
> > Today I upgraded our RT installation from 4.2.0 to 4.2.7. Most things are
> > working as expected, however for some reason the rich text editor is not
> > available anymore.
> > New tickets and reply's default to text only.
>
> Please be more specific about the failure mode.
> Do you see a grey box and can't type or do you get a normal box.
> What browsers?
>
> > - Cleared the Mason cache and restarted Apache (I assume this is also
> done as
> > part of the upgrade, so was more of a try something attempt).
>
> This is generally the common failure mode.
> If you've eliminated RT and browser cache, go looking for local
> modifications and plugins that you've made or installed.
>
> -kevin
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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