[rt-users] Assigning HeldBy users during Asset Import

[Mitch Kyser]

After taking a little while to figure out just what the patch was (I've
 never programmed in PERL before) I applied it to the CSV.pm along with the
lines I commented out above and I was able to use the import to populate
the HeldBy role from my csv file.  There were a few exceptions and any
asset that already had a HeldBy entry did not get updated.  Thanks, that
will get me by for now.

As for the issue with the Bulk Update, I was poking around and saw that
somebody else had already sent in a bug report for it.

On Wed, Sep 17, 2014 at 4:03 PM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Wed, Sep 17, 2014 at 02:27:57PM -0400, Mitch Kyser wrote:
> > Thanks for the response.  I took a look at /opt/rt4/local/plugins/
> > RT-Extension-Assets-Import-CSV/lib/RT/Extension/Assets/Import/[1]CSV.PM
> and
> > removed the check you suggested by commenting out lines 64 thru 67;
> >
> > #if ( not RT::Asset->Role($fieldname)->{Single}) {
> > #    RT->Logger->warning( "Role name $fieldname must be single-value for
> > "._column($field2csv->{$fieldname}).", skipping");
> > #    delete $field2csv->{$fieldname};
> > #}
> >
> > Instead of the single warning I got one for each asset I tried to update
> that
> > had a username to be placed in the HeldBy field;
> >
> > [error]: Failed to set HeldBy to mkyser for row 5408: No valid Type
> specified
> >
> (/opt/rt4/local/plugins/RT-Extension-Assets-Import-CSV/lib/RT/Extension/Assets/
> > Import/CSV.pm:178)
> >
> > When I tried using 'Owner' instead of 'HeldBy' I got the same results.
>
> Try applying the change from the attached patch
>
> > I will see what it takes to submit a bug report like you suggested, then
> submit
> > one.
>
> I moved your bug report into the assets queue (rather than the general
> RT queue).
>
> > I am seeing similar things when I try to use the Bulk Update feature with
> > HeldBy, no error message but no change in HeldBy either.
>
> This should be a separate bug report.
>
> -kevin
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>



-- 
Mitch Kyser
Network Administrator
Albion.College
mkyser at albion.edu
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