[rt-users] Assigning HeldBy users during Asset Import

[Mitch Kyser]

Ok, after double checking my csv file and running a few more tests;

If there is no user in the HeldBy field then the import will add the user
in the csv file.

If the user in the csv file is different from the user already in HeldBy
then the import will add the user so you end up with multiple users in the
HeldBy field.

If the csv user is the same as the user already in HeldBy then no change is
made.

Thanks


On Thu, Sep 18, 2014 at 11:21 AM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Thu, Sep 18, 2014 at 10:09:52AM -0400, Mitch Kyser wrote:
> > role from my csv file.  There were a few exceptions and any asset that
> already
> > had a HeldBy entry did not get updated.  Thanks, that will get me by for
> now.
>
> It should only be skipping this if the same user is specified as
> HeldBy.  You're seeing this even if it's a different user?
>
> >
> > As for the issue with the Bulk Update, I was poking around and saw that
> > somebody else had already sent in a bug report for it.
>
> Great.
>
> -kevin
>
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
>
>


-- 
Mitch Kyser
Network Administrator
Albion.College
mkyser at albion.edu
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140918/64f811b1/attachment.htm>