[rt-users] web request from custom scrip

Hugo Escobar hescobar at afslc.com
Thu Apr 2 16:15:12 EDT 2015

Hi Landon,

For some reason the result is not being written in log files (I'll have to
check my RT_SiteConfig.pm :)
I parsed the response directly and I got what I needed.

Thank you

On Thu, Apr 2, 2015 at 2:55 PM, Landon Stewart <lstewart at iweb.com> wrote:

> On Apr 2, 2015, at 11:03 AM, Hugo Escobar <hescobar at afslc.com> wrote:
> Hi,
> I'm trying to write a scrip that sends a web request to an external server
> and depending on the answer set a specific priority level
> So far the web request goes out and the priority can be set. The only
> missing part is that I can't get a hold of the external web server
> response.
> Hi Hugo,
> Firstly - Does https://extwebserv/ have a real certificate?
> Try the following instead.  I haven't tested it but basically it tries the
> URL and sets the priority if it was successful.  It also logs the response
> message (a short human readable single line string that explains the
> response code) regardless of what it was.  It returns whatever $status is
> (if it's set then it'll be non-zero).
> use LWP::UserAgent;
> my $url = 'https://extwebserv/'.somePieceOfData;
> RT::Logger->info("Ticket ".$self->TicketObj->id." Checking ".$url);
> my $ua = LWP::UserAgent->new;
> my $response = $ua->get($url);
> my ($status, $msg);  # Set these up as empty for now
> ($status, $msg) =  $self->TicketObj->SetPriority('100')
> if $response->is_success;
> RT::Logger->info("Ticket ".$self->TicketObj->id." ".$response->message);
> return $status;
> Landon Stewart : lstewart at iweb.com
> Lead Specialist, Abuse and Security Management
> Spécialiste principal, gestion des abus et sécurité
> http://iweb.com : +1 (888) 909-4932


Hugo Escobar


4770 Biscayne Blvd, Ste 700
Miami, FL 33137

main: 305.677.0022
support: 305.921.4620
email: hescobar at afslc.com

Follow us on Facebook and Linked-In

NOTICE: This email and any attachment to this email may contain
confidential information. If you are not the intended recipient, you must
not review, retransmit, convert to hard copy, photocopy, use or disseminate
this email or any attachments to it. If you have received this email in
error, please notify us immediately by return email and delete this
message. Please note that if this email contains a forwarded message or is
a reply to a prior message, some or all of the contents of this message or
any attachments may not have been produced by our firm. *As our firm may be
deemed a debt collector, if your payment is in default, we may be
attempting to collect a debt on behalf of the association, and any
information obtained may be used for that purpose.*
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150402/e72816fb/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: facebook-24x24.png
Type: image/png
Size: 814 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150402/e72816fb/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: AFS_logo.png
Type: image/png
Size: 3183 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150402/e72816fb/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: linkedin-24x24.png
Type: image/png
Size: 875 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150402/e72816fb/attachment-0002.png>

More information about the rt-users mailing list