[rt-users] "New" flag for Incidents in RT-IR on a reply on an incident report / investigation

DURVAUX David (EEAS) David.DURVAUX at eeas.europa.eu
Tue Apr 14 05:07:04 EDT 2015


Dear,



In which condition does the "New" appears when an reply is given to a certain ticket?

We do have RT-IR and for some incidents notifications or some investigations, if our correspond reply, the "New" flag doesn't appears.



Is there a settings that permit to control that?



Thanks!

Kr,



David





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