[rt-users] Execute scripts -

Matt Wells matt.wells at mosaic451.com
Thu Apr 16 15:55:01 EDT 2015


To send out the alerts at 5 hours of no updates you need
'RT::Condition::UntouchedInBusinessHours'

The Cron Job
#########################
./rt-crontool --search RT::Search::ActiveTicketsInQueue
--search-arg Example_queue --condition
RT::Condition::UntouchedInBusinessHours --condition-arg 1 --action
RT::Action::NotifyGroup --action-arg "Example_Group" --transaction first
--template "Update_your_tickets"

Break Down
#########################
bin/rt-crontool # Cron tool

# Search in the Example_queue queue
--search RT::Search::ActiveTicketsInQueue --search-arg Example_queue

# Search for anything that hasn't been updated for 1 hour / change to any
number you need
--condition RT::Condition::UntouchedInBusinessHours --condition-arg 1

# Blast out some emails to people in this group
--action RT::Action::NotifyGroup --action-arg "Example_Group"

# Use this template for the email alert
 --transaction first --template "Update_your_tickets"

On Thu, Apr 16, 2015 at 12:17 PM, Jonathan Murray <jmurray at whoi.edu> wrote:

> How did you set up your cron jobs to alert your users if a ticket has no
> owner for 5 hours?
> I need to set up the same thing.
>
> Thank you, Jonathan
>
>
> On 04/16/2015 02:07 PM, Matt Wells wrote:
>
>> I'm setting up my cron jobs to alert my users of certain ticket
>> criteria.  If a ticket has no owner for 5 hours I send an alert.
>> So far it works great, sending notifications via email.  However I want
>> to add something other than email.  We're using pushbullet for Nagios
>> alerts and I'd like to do the same here.
>> Has anyone done anything for this? I know that pushover has a mail
>> gateway however PushBullet has stated they have no such intentions.
>>
>> I've been looking around for ways to do this but so far had little
>> success.
>> From bash I just -
>> curl --header 'Authorization: Bearer 1234567890987654321' -X POST
>> https://api.pushbullet.com/v2/pushes --header 'Content-Type:
>> application/json' --data-binary '{"type": "note", "title": "Note Title",
>> "body": "Note Body"}'
>>
>>
>


-- 
Matt Wells
Chief Systems Architect
RHCVA, RHCA #110-000-353
(702) 808-0424
matt.wells at mosaic451.com
 Las Vegas | Phoenix | Portland Mosaic451.com
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