[rt-users] Ticket history view: toggle all, comments / correspondence

[Aaron Guise]

The RT::Extension::HistoryFilter will do what you want.   I use that in
it's default config to minimize the noise shown in the main ticket
history.   All other things e.g Custom Field Changes are only viewable by
the History Tab.

Works really well.

--
Regards,

Aaron

On Fri, Apr 17, 2015 at 9:06 AM Karres, Dean <karres at illinois.edu> wrote:

>  Hi,
>
>
>
> We hope to replace an ancient, homegrown ticketing system with RT.  There
> is a feature in the old system that my boss hopes is available in RT.  This
> is the idea of a “worklog”.  Not every queue or ticket will require such a
> thing.  It might be possible that the “Comments” in RT will suffice.  Is it
> possible to look a ticket’s History and see ONLY the comments?  It doesn’t
> look like it but I have missed other obvious stuff recently.
>
>
> I have seen the History Filter and Brief History extensions but I do not
> see how they work really.  I am not sure they really apply here.  I looked
> at creating a custom Search that would perhaps display the concatenated
> comment thread for each ticked in a queue but how to do that was not
> obvious    Basically is it possible to toggle the History view for a
> tickets and see all the correspondence + comments; or only the
> correspondence; or only the comments?
>
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