[rt-users] Script for AutoResolving after X days?
Joop van de Wege
jvdwege at xs4all.nl
Thu Apr 23 08:18:30 EDT 2015
"Johan Sundström" <Johan.Sundstrom at vbm.se> schreef op 23 april 2015 13:35:12 CEST:
>I would like to be able to auto-resolve tickets i have replyied to if i
>dont get a response from the user in X days. Anyone know of a script to
>make this happen?
>I looked on the contributions-page but could not find anything
Have a look at rt-crontool. There are a couple of nice examples on the bestpractical website in the docs section about automating RT.
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