[rt-users] Script for AutoResolving after X days?

Johan Sundström Johan.Sundstrom at vbm.se
Thu Apr 23 08:01:25 EDT 2015


True.. If i could set a status when I'm done, and "maybe" the user is going to respond, but not sure, that would be best.

Possible scenario now is:

1: I receive ticket.
2: I fix the problem
3: notify user
4: I resolve ticket
5: User reply, "Thanks!"
6: Ticket re-opens.
7: I have to resolve it again..

So, some kind of auto-resolve after X days if status it set to X would definitely be nice!

/J

Johan Sundström / IT-Ansvarig
090-163951
Västerbottens museum
www.vbm.se

Från: Sally Ainsley <sally.ainsley at lifecycle-software.com<mailto:sally.ainsley at lifecycle-software.com>>
Datum: torsdag den 23 april 2015 v.17 13:56
Till: Johan Sundström <johan.sundstrom at vbm.se<mailto:johan.sundstrom at vbm.se>>, "rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>" <rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>>
Ämne: RE: [rt-users] Script for AutoResolving after X days?

Hi Johan

I don't know how to do this but I would be interested also - however I think you would want to have a specific 'STATUS' e.g. Awaiting Closure for this otherwise you may get tickets closed when you were in a correspondence trail with a customer.

Sally

Sally Ainsley | Lifecycle Software |

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Johan Sundström
Sent: 23 April 2015 12:35
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] Script for AutoResolving after X days?

Hi!

I would like to be able to auto-resolve tickets i have replyied to if i dont get a response from the user in X days. Anyone know of a script to make this happen?
I looked on the contributions-page but could not find anything suitable..

Best Wishes

Johan Sundström / IT-Ansvarig
090-163951
Västerbottens museum
www.vbm.se<http://www.vbm.se>
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