[rt-users] RT rights

[ABD EL MALEK BOUBARNOUS]

Thank you Aaron for your answer,

Actually I'm trying to make a user see its owned tickets only (and not
access the other tickets existing in the queue), beside to be able to
respond to them and modify their status.

Regards,

Abdelmalek

2015-04-23 22:44 GMT+01:00 Aaron Guise <aaron at guise.net.nz>:

> I am pretty sure that owners must be privileged. Just owning the ticket is
> not very useful. The owner should operate on the ticket eg change status
> which requires further rights.
>
> Unsure why an unprivileged user should need to be a ticket owner anyway. I
> have never encountered such a use case.
>
> Maybe you can provide some more detail around what you are trying to
> achieve.
>
> --
> Regards,
>
> Aaron
>
> On Fri, 24 Apr 2015 at 6:14 am ABD EL MALEK BOUBARNOUS <
> abdelmalekboubarnous at student.emi.ac.ma> wrote:
>
>> Hi everyone,
>>
>>  I would like to know how to enable an unprivileged user to
>> be assigned tickets.
>>
>>   Although I'm giving the 'OwnTicket' right to  the unprivileged group I
>> can't see the name of the unprivileged user in dropdown list for theowner
>> field when creating a new ticket. can you please tell what I did wrong
>>
>>     Thanks in advance,
>>
>
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