[rt-users] RT rights

ABD EL MALEK BOUBARNOUS abdelmalekboubarnous at student.emi.ac.ma
Thu Apr 23 18:03:08 EDT 2015

Thank you Aaron for your answer,

Actually I'm trying to make a user see its owned tickets only (and not
access the other tickets existing in the queue), beside to be able to
respond to them and modify their status.



2015-04-23 22:44 GMT+01:00 Aaron Guise <aaron at guise.net.nz>:

> I am pretty sure that owners must be privileged. Just owning the ticket is
> not very useful. The owner should operate on the ticket eg change status
> which requires further rights.
> Unsure why an unprivileged user should need to be a ticket owner anyway. I
> have never encountered such a use case.
> Maybe you can provide some more detail around what you are trying to
> achieve.
> --
> Regards,
> Aaron
> On Fri, 24 Apr 2015 at 6:14 am ABD EL MALEK BOUBARNOUS <
> abdelmalekboubarnous at student.emi.ac.ma> wrote:
>> Hi everyone,
>>  I would like to know how to enable an unprivileged user to
>> be assigned tickets.
>>   Although I'm giving the 'OwnTicket' right to  the unprivileged group I
>> can't see the name of the unprivileged user in dropdown list for theowner
>> field when creating a new ticket. can you please tell what I did wrong
>>     Thanks in advance,
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