[rt-users] RT rights

Aaron Guise aaron at guise.net.nz
Thu Apr 23 17:44:22 EDT 2015

I am pretty sure that owners must be privileged. Just owning the ticket is
not very useful. The owner should operate on the ticket eg change status
which requires further rights.

Unsure why an unprivileged user should need to be a ticket owner anyway. I
have never encountered such a use case.

Maybe you can provide some more detail around what you are trying to


On Fri, 24 Apr 2015 at 6:14 am ABD EL MALEK BOUBARNOUS <
abdelmalekboubarnous at student.emi.ac.ma> wrote:

> Hi everyone,
>  I would like to know how to enable an unprivileged user to
> be assigned tickets.
>   Although I'm giving the 'OwnTicket' right to  the unprivileged group I
> can't see the name of the unprivileged user in dropdown list for theowner
> field when creating a new ticket. can you please tell what I did wrong
>     Thanks in advance,
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150423/faa73904/attachment.htm>

More information about the rt-users mailing list