[rt-users] RT and SMTP

Alex Vandiver alexmv at bestpractical.com
Wed Apr 29 15:09:36 EDT 2015

On Wed, 29 Apr 2015 15:14:40 +0100 ABD EL MALEK BOUBARNOUS
<abdelmalekboubarnous at student.emi.ac.ma> wrote:
> How can I configue RT to use an SMTP server instead of sendmail ?

RT 4.2 removed the ability to speak directly to an SMTP server -- as
operating in such a configuration meant that outgoing mail was lost if
there was ever connectivity problems to the SMTP host.  A local MTA is
meant to solve precisely that problem, which is why RT relies on it.

In short, that's no longer a supported configuration, to stop users from
shooting themselves in the foot.

Taking a step back, you really should look at your MTA's configuration
and error logs.  All of the workarounds and questions you're asking are
about RT -- but RT is not actually the cause of your problem.  Solve
your actual problem, and the symptoms will go away.
 - Alex

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