[rt-users] single queue for multiple customers

Asanka Gunasekera asanka_gunasekera at yahoo.co.uk
Wed Aug 5 02:54:29 EDT 2015

Hi All, hope some one can give me some insight to below or refer to a UTL

Currently I am using RT as below (must be the must be the simplest way of using).

1. I have created a queue per each customer
2. and Create, admincc etc the customer and some internal supervisors
3. Each queue has its own reply address and comment address (both using the same address)

Above set-up works fine, till my technical directer started saying otherwise :) below is what he wants me to go about looking.

How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration.

Appreciate any help that you can provide

Best Regards


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