[rt-users] single queue for multiple customers

[Landon Stewart]

In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR.

https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html

On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk> wrote:
> 
> Hi All, hope some one can give me some insight to below or refer to a UTL
> 
> Currently I am using RT as below (must be the must be the simplest way of using).
> 
> 1. I have created a queue per each customer
> 2. and Create, admincc etc the customer and some internal supervisors
> 3. Each queue has its own reply address and comment address (both using the same address)
> 
> Above set-up works fine, till my technical directer started saying otherwise :) below is what he wants me to go about looking.
> 
> How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration.
> 
> Appreciate any help that you can provide
> 
> Best Regards
> 
> Asanka