[rt-users] Increase size of attachment when using web interaface to attach items

Daniel Moore Daniel.Moore at osbornewood.com
Wed Aug 5 09:57:16 EDT 2015


Hello,

I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and click open.

Then click Update Ticket.

The item I am trying to upload is a ".exe" file that is 34 MB

It doesn't return an error on RT just doesn't attach anything. I haven't checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.

PS#### I have already adjusted the settings for the mail and it doesn't work for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

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