[rt-users] problems with access permissions on a q

norman norbking at live.com
Wed Aug 5 14:10:04 EDT 2015

Hi all.
This is resolved.
I felt a little foolish when i found group rights under the global 
configuration options.

On 7/31/2015 4:55 PM, norman wrote:
> Hello.
> I'm trying to set up a new q and group of 3 users for a project that 
> we are working on.
> The users should get full general and staff rights to this q as well 
> as create privileges on 2 other qs.
> I have this mostly working except that the users have 2 much access to 
> the 2 qs.
> Here is the Permissions setup for the user that i'm working with.
> User test belongs to group test.
> On the incoming q which is the one i'm having problems with group test 
> only has create ticket and see q rights under general and nothing else.
> There are no rules assigned to this q.
> However, user test can do anything in the incoming q they want too, 
> including rejecting and reassigning tickets.
> What am i missing?
> System setup.
> rt 4.0.19 running on debian 7 with mysql as the database and apache 2 
> as the web server.
> Thanks for any suggestions.

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