[rt-users] Forward ticket with complete history and attachments (refresh)

[Piotr Mańturzyk (NooxTechnologies)]

Matt, thank you very much.
VALUE => ['Create','Correspond','Comment','Forward Ticket'],
It works and I know, how to add more!
And touching the DB was only to check, whether the space in the name was really the only problem. It was, and I reverted to original "out of the box" setting.
Many thanx again.
Have a nice day, Piotr

--
Piotr Mańturzyk
Noox Technologies
Tel. +48 881 448 713

-----Original Message-----
From: Matt Zagrabelny [mailto:mzagrabe at d.umn.edu] 
Sent: Tuesday, August 11, 2015 2:40 PM
To: Piotr Mańturzyk (NooxTechnologies) <piotr.manturzyk at nooxtech.pl>
Cc: rt-users <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Forward ticket with complete history and attachments (refresh)

On Tue, Aug 11, 2015 at 3:53 AM, Piotr Mańturzyk (NooxTechnologies) <piotr.manturzyk at nooxtech.pl> wrote:
> Hello again,
>
> I'm close to the solution.
>
> The most important thing is to include comments:
>
>
>
> file ~/rt4/lib/RT/Action/SendForward.pm line 97:
>
> VALUE => [qw(Create Correspond Comment)],
>
>
>
> To make RT also to forward Forward transactions (while forwarding you 
> can add message too), you need
>
> VALUE => [qw(Create Correspond Comment Forward Ticket)],
>
>
>
> The problem is that the name of this transactions contain space and is 
> treated as two separate transactions types (i.e. Forward and Ticket).
>
>
>
> This trick below does not work:
>
> VALUE => [qw(Create Correspond Comment "Forward\ Ticket")],

If your array has spaces in the items, then the perl function qw isn't what you want. Just use a list:

VALUE => [
    'Create',
    'Correspond',
    'Comment',
    'Forward Ticket',
],

or you could intermix qw into the list, but that is unsightly:

VALUE => [
    qw(Create Correspond Comment),
    'Forward Ticket',
],

> I renamed the transaction type in the database and it works as expected.

I wouldn't do that. Touching the DB seems to be the wrong approach.

-m