[rt-users] Increase size of attachment when using web interaface to attach items

Aaron McCormack aaron at backblaze.com
Wed Aug 5 14:36:56 EDT 2015


I'd suggest hosting the executable elsewhere and including a link in the ticket, rather than sending a 34MB executable via e-mail.  Many mail servers won't like the extension even if it accepts 34MB attachments.


> On Aug 5, 2015, at 10:01 AM, Daniel Moore <Daniel.Moore at osbornewood.com> wrote:
> 
> So I have checked my fcgid.conf file in mods-available and it is set properly
>  
> Is there any way to make the database bigger?
>  
> The logs speak about the database.
>  
>  
> V/R,
>  
> Daniel Moore
> IT Systems Technician
> Osborne Wood Products, Inc.
> <image001.jpg>
> P: 706.282.5764
> F: 888.777.4304
> http://www.osbornewood.com <http://www.osbornewood.com/>
>  
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel Moore
> Sent: Wednesday, August 05, 2015 10:45 AM
> To: Joanne McClintock
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items
>  
> Hello,
>  
> Thank you for  the information.
> 
> I am just very confused on where to update this. The link you gave helps me understand why I need to make changes but doesn’t really tell me where.
>  
> I am not good with Linux so I  don’t understand where mod_fcgi is?
>  
> Can you point me in the direction of where I need to make the change?
>  
>  
> V/R,
>  
> Daniel Moore
> IT Systems Technician
> Osborne Wood Products, Inc.
> <image001.jpg>
> P: 706.282.5764
> F: 888.777.4304
> http://www.osbornewood.com <http://www.osbornewood.com/>
>  
> From: Joanne McClintock [mailto:joanne.mcclintock at uwaterloo.ca] <mailto:[mailto:joanne.mcclintock at uwaterloo.ca]> 
> Sent: Wednesday, August 05, 2015 10:30 AM
> To: Daniel Moore
> Subject: RE: Increase size of attachment when using web interaface to attach items
>  
> Have you checked the FcgidMaxRequestLength value for your server?  In older versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by default in versions since 2.3.6.  There’s a bit more information here:
> https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid <https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid>
>  
>  
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] <mailto:[mailto:rt-users-bounces at lists.bestpractical.com]> On Behalf Of Daniel Moore
> Sent: Wednesday, August 05, 2015 10:08 AM
> To: rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items
>  
> Here is the error in the logs:
>  
> mod_fcgid: error reading data, FastCGI server closed connection, referrer:https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber) <https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)>
>  
> V/R,
>  
> Daniel Moore
> IT Systems Technician
> Osborne Wood Products, Inc.
> <image001.jpg>
> P: 706.282.5764
> F: 888.777.4304
> http://www.osbornewood.com <http://www.osbornewood.com/>
>  
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com <mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Daniel Moore
> Sent: Wednesday, August 05, 2015 9:57 AM
> To: rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com>
> Subject: [rt-users] Increase size of attachment when using web interaface to attach items
>  
> Hello,
>  
> I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.
>  
> Steps to follow:
>  
> Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply
>  
> Click Browse underneath the big message box. Find your item , select it, and click open.
>  
> Then click Update Ticket.
>  
> The item I am trying to upload is a “.exe” file that is 34 MB
>  
> It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.
>  
> PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
>  
>  
> V/R,
>  
> Daniel Moore
> IT Systems Technician
> Osborne Wood Products, Inc.
> <image001.jpg>
> P: 706.282.5764
> F: 888.777.4304
> http://www.osbornewood.com <http://www.osbornewood.com/>
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