[rt-users] Increase size of attachment when using web interaface to attach items

[Teddy Thomas]

Aaron-


I think you might also need to change a setting in your RT config. This doc might be helpful: https://www.bestpractical.com/docs/rt/4.0/RT_Config.html




As a tangent, at one point, a colleague of mine mentioned looking at Dropbox integration with RT. I could put you in touch with them if you were interested in finding out more.




Hope this helps a little. Good luck.




-Teddy







On Wednesday, Aug 5, 2015 at 2:37 PM, Aaron McCormack <aaron at backblaze.com>, wrote:
I'd suggest hosting the executable elsewhere and including a link in the ticket, rather than sending a 34MB executable via e-mail.  Many mail servers won't like the extension even if it accepts 34MB attachments.





On Aug 5, 2015, at 10:01 AM, Daniel Moore <Daniel.Moore at osbornewood.com> wrote:



So I have checked my fcgid.conf file in mods-available and it is set properly


 

Is there any way to make the database bigger?


 

The logs speak about the database.


 

 


V/R,


 

Daniel Moore


IT Systems Technician


Osborne Wood Products, Inc.


<image001.jpg>


P: 706.282.5764


F: 888.777.4304


http://www.osbornewood.com




 


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 10:45 AM
To: Joanne McClintock
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items





 


Hello,


 

Thank you for  the information.



I am just very confused on where to update this. The link you gave helps me understand why I need to make changes but doesn’t really tell me where.


 

I am not good with Linux so I  don’t understand where mod_fcgi is?


 

Can you point me in the direction of where I need to make the change?


 

 


V/R,


 

Daniel Moore


IT Systems Technician


Osborne Wood Products, Inc.


<image001.jpg>


P: 706.282.5764


F: 888.777.4304


http://www.osbornewood.com




 


From: Joanne McClintock [mailto:joanne.mcclintock at uwaterloo.ca] 
Sent: Wednesday, August 05, 2015 10:30 AM
To: Daniel Moore
Subject: RE: Increase size of attachment when using web interaface to attach items





 


Have you checked the FcgidMaxRequestLength value for your server?  In older versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by default in versions since 2.3.6.  There’s a bit more information here:


https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid


 

 


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 10:08 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items





 


Here is the error in the logs:


 


mod_fcgid: error reading data, FastCGI server closed connection, referrer:https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)



 


V/R,


 

Daniel Moore


IT Systems Technician


Osborne Wood Products, Inc.


<image001.jpg>


P: 706.282.5764


F: 888.777.4304



http://www.osbornewood.com





 


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Increase size of attachment when using web interaface to attach items





 


Hello,



 


I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.



 


Steps to follow:



 


Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply



 


Click Browse underneath the big message box. Find your item , select it, and click open.



 


Then click Update Ticket.



 


The item I am trying to upload is a “.exe” file that is 34 MB



 


It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.



 


PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.



 


 


V/R,


 

Daniel Moore


IT Systems Technician


Osborne Wood Products, Inc.


<image001.jpg>


P: 706.282.5764


F: 888.777.4304


http://www.osbornewood.com
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